Shipping Policy / Pengiriman Barang
- Bag’s shipping will comes with complete packaging; Bag Box, Dust-bag, Business Card, Authenticity Certificate, Leather Guide Card, Thank You Card & Silica Gel.
- Accessories’s shipping will comes with complete packaging; Bag Box, Dust-bag, Business Card, Leather Guide Card, Thank You Card & Silica Gel.
- Import Taxes is fully buyer’s responsible.
- Local shipping by: JNE, Gojek, Grab, SiCepat (tokopedia only).
- Bag’s shipping in Jakarta region we use only Gojek / Grab to ship, due to minimize the risk of damaged box and reducing the usages of bubble wrap (eco).
- International shipping by Air: Expedito.co.id (track your order here, if you haven’t receive your tracking code please email us at firstname.lastname@example.org).
- Damaged box while shipping is counted normal; if any damaged happened to the goods please email us at email@example.com to discuss further.
Return & Exchange Goods Policy / Pengembalian atau Penukaran Barang
- Return/exchange can be done only within 7 days after the package has been received to the customer.
- Leather bags & accessories must be in the same condition while returned/exchange; no scratch, no torn, no dirt, or has been washed (applied for any leather goods).
- Goods must be return/exchange in the same packaging from the original (complete packaging box, dustbag, cards, etc).
- Return/exchange leather goods is not applicable on discount or sale item, neither the goods that has been purchased with promo code.
- If the goods returned/exchange is not in the original condition, we reserve the right to refuse return/exchange of goods.
- We will ship back the new goods until we received the previous goods that wanted to be exchanged.
- Exchanged goods must be in the same item, can be in the different color.
- Repairs of broken accessories is free within 30 days of purchased.
- Keep your tracking code until we inform you that the return/exchange goods has been received.
- Refund money will be transferred back within 10 days (local / international purchased).
Address to Return: Please email us.