Shipping Policy / Pengiriman Barang

  1. Bag’s shipping will comes with complete packaging; Bag Box, Dust-bag, Business Card, Authenticity Certificate, Leather Guide Card, Thank You Card & Silica Gel.
  2. Accessories’s shipping will comes with complete packaging; Bag Box, Dust-bag, Business Card, Leather Guide Card, Thank You Card & Silica Gel.
  3. Import Taxes is fully buyer’s responsible.
  4. Local shipping by: JNE, Gojek, Grab, SiCepat (tokopedia only).
  5. Bag’s shipping in Jakarta region we use only Gojek / Grab to ship, due to minimize the risk of damaged box and reducing the usages of bubble wrap (eco).
  6. International shipping by Air: Expedito.co.id (track your order here, if you haven’t receive your tracking code please email us at contact@zilialeather.com).
  7. Damaged box while shipping is counted normal; if any damaged happened to the goods please email us at contact@zilialeather.com to discuss further.

Return & Exchange Goods Policy / Pengembalian atau Penukaran Barang

  1. Return/exchange can be done only within 7 days after the package has been received to the customer.
  2. Leather bags & accessories must be in the same condition while returned/exchange; no scratch, no torn, no dirt, or has been washed (applied for any leather goods).
  3. Goods must be return/exchange in the same packaging from the original (complete packaging box, dustbag, cards, etc).
  4. Return/exchange leather goods is not applicable on discount or sale item, neither the goods that has been purchased with promo code.
  5. If the goods returned/exchange is not in the original condition, we reserve the right to refuse return/exchange of goods.
  6. We will ship back the new goods until we received the previous goods that wanted to be exchanged.
  7. Exchanged goods must be in the same item, can be in the different color.
  8. Repairs of broken accessories is free within 30 days of purchased.
  9. Keep your tracking code until we inform you that the return/exchange goods has been received.
  10. Refund money will be transferred back within 10 days (local / international purchased).

Address to Return: Please email us.