Question
Do you have any offline store?
AnswerNot yet, there will be soon.
Question
Are your items ready stock?
AnswerSome are ready and some are by Pre-Order (manually home industrial). You can check whether it’s ready stock or not in each item’s page.
Question
How long does it take to have my PO item?
Answer5 to 7 working days (weekend closed).
Question
Are your items manufactured by yourself?
AnswerYes, they are. We manufacture our products exclusively for our brand.
Question
Do you do custom design? Or can I request a resize?
AnswerNo. Resize is available for Lungo & Svelto Clutch (additional price might added).
Question
Where are your workshop located?
AnswerWe are located at Jakarta, Indonesia.
Question
What leather are you using?
AnswerWe are using imported calfskin from East Europe. For some product mixed with genuine suede calfskin.
Question
Do you sell or mix in with synthetic leather or PU leather?
AnswerNo, 100% all genuine leather calfskin.
Question
Do you provide wholesaler souvenirs or office / wedding gift?
AnswerYes, price will be adjusted by the quantity of order. For cheaper cost, we have partnership corporation with FAUXOLOGY which sells synthetic leather only for wholesaler souvenirs.
Question
Can I be Zilia Leather reseller?
AnswerNo, we do not take any reseller.
Question
If I ordered wholesaler souvenirs, is it possible to remove Zilia Leather logo or label?
AnswerNo, we do not remove our logo either label.
Question
Do you ship internationally?
AnswerYes, we do ship overseas.
Question
What shipping providers do you use for local and worldwide shipping?
Answer
Local via JNE. International via EMS. International cost starting from $10 to $45
Special cost for neighbor countries; Singapore $10, Malaysia $14.
(there might be additional tax when you received the goods, it depends to your country’s regulations).
Question
Will the sold out items be back in stock?
Answer
All item will be back in stock.
Question
Can I pay with credit card?
Answer
Yes, you can pay with credit card. But currently we only accept credit card payment through Paypal.
Question
I haven't got my order, it has been late for couple days. Where is my order?
Answer
Kindly email us to contact@zilialeather.com, there might be possibilities of delay caused by the shipping courier, but we will try to help you as much as we can. Note that if your order is sent during public holiday, there may be some delays.
Question
Can I exchange or return purchased item(s)?
Answer
No you can’t, items are not refundable or exchangeable, except if there is any defect in our item (max 5 days after item received).
Question
How can I track my order?
Answer
You can sign in into your account, and check the order history. We also give you a tracking URL of your order to your e-mail.